At Flower Delivery Chalk Farm, we take immense pride in being a trusted local florist, serving the homes and businesses of Chalk Farm and its surrounding areas. Our unwavering commitment is to deliver only the freshest, most vibrant flowers available, ensuring your complete satisfaction with every order.
To uphold our reputation for excellence, every bouquet and arrangement is hand-prepared daily by skilled florists, and dispatched as soon as possible to guarantee optimum freshness on arrival.
Upon receiving your flower delivery, please inspect the contents immediately. In the rare event that your flowers or arrangement arrive damaged or not as described, we kindly ask you to notify us on the same day, or within 24 hours of delivery, so that we can swiftly resolve the issue.
To expedite your claim, please retain the original packaging and, if possible, provide a clear description of the damage with photos. This enables us to assess the situation quickly and fairly. We may offer either a full replacement or a refund, depending on your preference and the circumstances.
Your enjoyment of our flowers is our top priority. That’s why we offer a Freshness Guarantee: all flowers should look their best for at least 5 days from the date of delivery, provided they are cared for according to our guidance. Should your arrangement wilt or fail to meet your expectations within this timeframe, please contact us promptly. We’ll be happy to address your concerns and offer a suitable solution.
On rare occasions, some seasonal flowers may be replaced with the closest possible alternative to maintain quality and style. If such substitutions are made, they will always be of equal or greater value and freshness.
If you are not entirely satisfied with the freshness or quality of your flowers, please reach out to us within the guaranteed freshness period. Depending on the circumstances, customers can choose between:
Our team genuinely cares about your experience and will work with you to ensure satisfaction, whether you’re a household, an individual, or a local business in Chalk Farm.
We’re committed to delivering first-class customer service. If you need to make a complaint about your order or your experience with Flower Delivery Chalk Farm, please contact us as soon as you notice any issue. Clearly describe your concern and, if applicable, provide supporting details such as delivery date and a description of the problem. This helps us resolve your complaint efficiently and fairly.
Our complaints team will acknowledge receipt of your complaint within two working days and aim to resolve all issues as quickly as possible, usually within five working days. Your feedback is invaluable in helping us improve our service for everyone in the Chalk Farm community.
As a dependable local florist, Flower Delivery Chalk Farm cherishes its role in brightening homes and workplaces throughout the area. Your satisfaction inspires our work—if you ever have a concern or question, please get in touch. We’re committed to ensuring the beauty and freshness of every flower we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
