Welcome to our Terms & Conditions for the Chalk Farm Flower Delivery e-commerce website. By placing an order with our online flower delivery service, you, the customer, accept the following terms, which govern all transactions on this website. These terms are intended to ensure clarity and fairness as you enjoy the convenience of fresh flower delivery in Chalk Farm and surrounding areas. Please read these terms carefully before confirming any purchase.
We specialise in providing premium flower bouquets and arrangements delivered directly to your chosen address throughout Chalk Farm and neighbouring locations. Our platform allows you to select, order, and pay for flower products online for yourself or as a gift. Our aim is to provide a seamless, reliable, and enjoyable flower delivery experience for customers in Chalk Farm.
Website Browsing and Product Selection:
Customers can browse the selection of floral products and add items to the virtual basket. Detailed descriptions and images accompany each product to assist you in making an informed decision. While we strive to provide up-to-date images and descriptions, please note that flower availability can be subject to seasonal variation.
Order Placement:
To complete your order, follow the checkout process, providing accurate delivery details, recipient information, and any specific delivery instructions. Please verify all delivery details before confirming your order, as we cannot take responsibility for deliveries which are unsuccessful due to incorrect information supplied by you.
Order Confirmation:
Once your order is placed online, you will receive an on-screen confirmation and a summary of your order. Acceptance of your order occurs upon our sending of a further confirmation notice, at which point a contract arises between you and us. If your order cannot be processed (for instance, if a product is unavailable), we will notify you as soon as possible and refund any payment received.
While we endeavour to fulfil each order exactly as displayed, fresh flowers are subject to seasonal and regional availability. Should we need to substitute a flower or foliage, we will do so with items of equal or greater value, maintaining the style, colour, and overall appearance of the arrangement. We reserve the right to make such substitutions without prior notice, as flower freshness and quality are our priority.
All transactions must be completed online using one of the accepted payment methods available at checkout. Our accepted methods typically include major credit and debit cards; alternative payment options may be displayed at the time of purchase. Payments are processed securely, complying with industry standards for payment protection. All prices listed are in Pounds Sterling (GBP) and inclusive of VAT where applicable.
Orders will not be processed or dispatched unless full payment has been successfully received and verified. Should a payment fail or be declined, you will be notified, and the order will not proceed until a satisfactory payment is made.
Our delivery services are available throughout Chalk Farm and also extend to surrounding areas. When placing your order, please review our coverage to ensure your chosen address is eligible for delivery.
Same-day delivery may be available for orders placed within certain hours; otherwise, we aim to deliver within the date or timeslot you select at checkout. While we make every effort to deliver as scheduled, delivery times cannot be guaranteed, as circumstances such as traffic conditions or unforeseen events may cause delays.
It is your responsibility to ensure someone is available to receive the delivery at the specified address and time. Should the recipient be absent, our courier will attempt to leave the flowers with a neighbour or in a safe place, where possible, and a delivery note will be left. If neither is possible, we reserve the right to return the order to our base and arrange redelivery at our discretion (additional charges may apply).
Deliveries to certain locations, such as hospitals, hotels, or offices, require accurate details (including ward, room, or office numbers). Our responsibility ends upon successful delivery to a reception desk or authorised personnel if access to the recipient is restricted.
Amendments:
Requests for amendments to orders (such as changes to recipient details, messages, or delivery date) should be made as soon as possible prior to dispatch. Order changes may be honoured at our discretion, subject to timing, and may not always be feasible. During busy periods or with same-day deliveries, amendments may not be permitted.
Cancellations:
You may cancel your order and receive a full refund provided the request is made at least 24 hours before the scheduled delivery date for standard products. If the order has already been prepared or dispatched, we may not be able to cancel, in which case no refund will be due. Bespoke or personalised orders are non-refundable and cannot be cancelled once processing has begun. To request a cancellation, please use the contact form on our website.
Due to the perishable nature of fresh flowers, returns are generally not accepted. In the event you are dissatisfied with the quality or condition of your flowers on arrival, please notify us within 24 hours of receipt, providing photographic evidence where appropriate. We will review each complaint on a case-by-case basis and, where justified, offer a replacement or full/partial refund at our discretion. Our commitment is to your satisfaction and to delivering high-quality flower arrangements throughout Chalk Farm.
Our liability for loss or damage arising from any orders, deliveries, or these terms is limited to the value of the order placed, except where prohibited by law. We cannot be held liable for consequential or indirect losses, including missed occasions, emotional distress, or loss of opportunity resulting from late, failed, or incomplete deliveries, save as required by UK law.
We accept no responsibility for non-delivery resulting from incorrect or incomplete delivery details supplied by you. Please ensure your details and those of the recipient are accurate to avoid any disruptions to your Chalk Farm online flower delivery.
By placing an order, you agree that your personal information (such as name, address, and payment details) will be processed and stored in accordance with our Privacy Policy and in compliance with prevailing UK law and data protection standards. We will not share your personal data with third parties except where required to fulfil your order or by law. For more information on how we process your data, please refer to our Privacy Policy available on this website.
We shall not be liable for any failure or delay in meeting our obligations under these terms where such failure or delay arises from events outside our reasonable control, including but not limited to natural disasters, extreme weather, industrial disputes, pandemics, civil commotion, or technical failures.
All content found on this website, including but not limited to text, images, logos, and designs, is protected by copyright and intellectual property law. Reproduction or distribution, in whole or in part, without our express permission is prohibited.
We reserve the right to update and amend these Terms & Conditions at any time without prior notice. The current version will be displayed on our website and shall apply at the time of your order. We recommend reviewing these terms before placing each order to ensure you are aware of any changes.
These Terms & Conditions and all transactions conducted via the Chalk Farm Flower Delivery website are governed by and construed in accordance with England and Wales law. Any disputes or claims arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers using our Flower Delivery service in Chalk Farm and the surrounding regions. By choosing our online flower delivery in Chalk Farm, you acknowledge and agree to abide by these conditions as set out for your locality.
If you have any questions or require clarification regarding these Terms & Conditions for your Chalk Farm flower delivery, please use the contact form available on our website. Our team is ready to assist you throughout your ordering experience in Chalk Farm and the nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chalk Farm, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chalk Farm.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
